NEW YORK, NY – 22/09/2025 – (SeaPRwire) – In a move that underscores the rapidly evolving landscape of customer experience (CX) and business process outsourcing (BPO), Ubiquity Global Services has announced the acquisition of Peak Support, a high-growth player recognized for its remote-first operations and AI-enabled service delivery. The transaction is seen by industry observers as a significant milestone in the outsourcing sector, positioning Ubiquity to deepen its footprint in digital-first markets and deliver a broader range of technology-driven CX solutions.
The acquisition reflects a broader trend in which traditional outsourcing providers are seeking to integrate digital platforms, artificial intelligence, and flexible workforce models to meet the rising demands of global enterprises. As businesses across industries face increasing pressure to deliver seamless, personalized, and efficient customer interactions, partnerships between established operators like Ubiquity and innovators such as Peak Support are becoming more critical.
Founded in 2015 and headquartered in Cambridge, Massachusetts, Peak Support has built a strong reputation as a trusted partner for growth-focused brands. With a workforce of over 2,000 professionals spanning the United States, the Philippines, Colombia, Eastern Europe, and India, the company has demonstrated its ability to deliver consistent results in highly competitive sectors, including financial services, e-commerce, SaaS, and social media. Its cloud-native delivery model and emphasis on AI-driven tools have distinguished it as a nimble and forward-looking organization within the CX industry.
Matt Nyren, Founder and CEO of Ubiquity, praised Peak Support’s innovative approach, noting that its remote-first delivery and technology-led operations represent the future of customer engagement. According to Nyren, the cultural alignment between the two organizations, coupled with their shared focus on measurable outcomes, will enable Ubiquity to scale its services while preserving the quality and flexibility clients expect. “Peak Support has proven that a modern, distributed workforce empowered by AI can deliver outstanding results. Bringing them into the Ubiquity family amplifies our ability to offer scalable, resilient, and innovative solutions across markets that demand speed, compliance, and customer trust,” he stated.
Jonathan Steiman, Founder and CEO of Peak Support, expressed enthusiasm about the opportunities the acquisition presents. He emphasized that joining Ubiquity offers access to greater scale, global infrastructure, and advanced technology platforms—advantages that will allow Peak Support to enhance the services it delivers without compromising the agility and entrepreneurial culture that fueled its rise. “We believe this partnership positions us to accelerate innovation, expand our client base, and continue to set new benchmarks for excellence in CX delivery,” Steiman said.
For Ubiquity, the acquisition expands its ability to serve enterprise and digital-first clients through a hybrid model that combines onshore, nearshore, offshore, and fully virtual workforce options. This multifaceted delivery strategy gives clients unprecedented flexibility in how they structure their CX and back-office operations, enabling them to balance cost efficiency, regulatory requirements, and service quality in ways tailored to their specific needs.
Industry analysts note that the move strengthens Ubiquity’s role as a global competitor in regulated industries such as financial services, healthcare, and insurance, where compliance and customer trust are paramount. By integrating Peak Support’s cloud-native systems and remote-first expertise with its own AI-enhanced solutions, Ubiquity is expected to sharpen its ability to provide resilient, future-proofed customer engagement strategies.
Canaccord Genuity LLC acted as the exclusive financial advisor to Peak Support in connection with the deal, further underlining the strategic significance of the acquisition in the CX and BPO space.
About Ubiquity Global Services
Ubiquity Global Services is a leading provider of customer experience, back-office, and risk management solutions, specializing in industries where compliance and trust are central. Its portfolio spans financial services, healthcare, insurance, e-commerce, and software. With a strong international presence and recognized by analysts such as Frost & Sullivan for innovation and service excellence, Ubiquity integrates AI-driven tools with human expertise to help organizations scale while safeguarding customer relationships and brand reputation.
About Peak Support, A Ubiquity Company
Peak Support, now part of Ubiquity, delivers CX and operations support through a fully remote, cloud-native model that leverages omnichannel communication and AI-driven tools. Since its founding in 2015, the company has partnered with fast-growing organizations across sectors including e-commerce, SaaS, social media, and financial services. Recognized on the Inc. 5000 list of America’s fastest-growing private companies and honored as a top outsourcer by ICMI, Peak Support is known for its flexibility, innovation, and results-driven culture.