DENVER, COLORADO – 18/01/2026 – (SeaPRwire) – Addressing this shift, Tresic has introduced the Tresic Intelligence Cloud, a conversation intelligence and automation platform designed specifically for communications service providers (CSPs) and managed service providers (MSPs) serving the small and mid-sized business market. The platform enables providers to launch branded, AI-powered intelligence services on top of existing SIP, UCaaS, and CCaaS offerings without rebuilding infrastructure or disrupting customer workflows.
The platform captures voice and messaging interactions at scale and converts unstructured conversations into actionable intelligence, including automated follow-ups, escalation routing, compliance monitoring, performance coaching, and executive-level insights. By extending visibility across 100 percent of customer interactions, service providers gain access to operational signals that are typically buried in daily communications and only partially reviewed through manual processes.
Tresic Intelligence Cloud is designed as a vCon-first, open architecture platform that maintains data portability, interoperability, and privacy. The solution is organized around three integrated pillars. The first pillar includes ready-to-deploy co-pilot applications that automate post-call summaries, generate CRM-ready tasks, continuously monitor conversations for risk and escalation signals, and provide automated performance scoring and coaching. The second pillar, the Insights Hub, aggregates conversation data to surface trends, anomalies, and searchable insights for leadership and operations teams. The third pillar, Developer Studio, provides APIs and embedded tools that allow partners and developers to extend intelligence workflows across their own applications with built-in privacy safeguards such as data redaction.
Built for rapid deployment, the platform supports multiple integration paths, including ingestion of existing call recordings, vCon data streams, and direct system connections. Service providers can move from pilot programs to full production quickly, enabling faster monetization and accelerated customer adoption.
From a commercial perspective, Tresic positions the platform as a high-margin add-on that increases average revenue per customer when bundled with UCaaS and CCaaS services. Early deployments have demonstrated tangible business outcomes, including faster issue resolution driven by executive alerts and improved security and training performance through automated analysis of real customer conversations.
Tresic is pursuing a channel-first go-to-market strategy, enabling CSPs and MSPs to deliver the platform under their own brand and introduce differentiated vertical solutions without building complex AI stacks internally. The company reports growing partner engagement as service providers look to expand beyond traditional connectivity services and strengthen long-term customer retention.
The Tresic Intelligence Cloud is currently available to service providers in North America, with expansion into Europe and Asia-Pacific planned for mid-2026. Interested providers can engage in the company’s white-label partner program through onboarding briefings and deployment planning.
About Tresic
Tresic develops conversation intelligence and automation solutions that transform voice and messaging data into actionable tasks, alerts, coaching workflows, and operational insights. The Tresic Intelligence Cloud helps organizations improve responsiveness, operational efficiency, and customer experience by turning everyday conversations into measurable business outcomes.