AUSTIN, TEXAS – 21/10/2025 – (SeaPRwire) – In the American Southwest, a large electric and water utility faced a challenge familiar to many critical infrastructure providers: despite robust technical defenses, the human side of cybersecurity remained largely uncharted territory. Employees clicked phishing links at unpredictable rates, behavioral data was fragmented, and management lacked a clear understanding of where the most significant human risk truly lived. Recognizing that traditional compliance training could not solve what was essentially a behavioral visibility problem, the organization turned to Living Security — a pioneer in Human Risk Management (HRM) — to uncover and reduce hidden workforce vulnerabilities through data, measurement, and intelligent intervention.
Over the course of twelve months, the results were transformative. Using Living Security’s Unify platform, the utility not only doubled its Human Risk Index (HRI) but also achieved three times greater visibility into risky user behavior without increasing workload for its staff. Through automation and data-driven insights, the company streamlined phishing response, saving security analysts hours each week, and saw measurable improvement in late-week vigilance — the period when fatigue and distraction most often led to errors.
Turning Invisible Risk into Measurable Outcomes
Before deploying Unify, the utility’s security leaders knew that unmeasured risk existed but could not pinpoint where or how to act. “We had strong controls, yet we were flying blind when it came to human behavior,” said one security executive involved in the project. “Living Security gave us the ability to see patterns we didn’t even know existed.”
The project began with a six-to-eight-month baseline study that collected anonymized behavioral and threat data to establish a foundation. Once patterns emerged, Living Security introduced Behavior Scorecards, personalized dashboards that allowed each employee to understand their individual risk profile — from phishing tendencies to password reuse and endpoint hygiene. Unlike one-size-fits-all training modules, these insights enabled the company to deliver contextual micro-training that addressed specific weaknesses while empowering staff to improve proactively.
The approach followed what Living Security CEO and Co-founder Ashley Rose calls the “HRM Blueprint”: observe first, act with intention, and measure change. “This utility turned what was invisible into outcomes leadership can fund,” Rose explained. “They moved from reactive awareness to strategic behavior change — and that’s the future of cyber resilience.”
Research-Backed Outcomes Reflect Industry Momentum
Independent data supports these results. According to the 2025 Cyentia Institute State of Human Cyber Risk Report, organizations using Living Security solutions experience, on average, three times greater visibility into human risk, expanding to five times as integrations and behavioral signals multiply. This alignment between real-world customer outcomes and industry benchmarks highlights the growing maturity of Human Risk Management as a measurable discipline — one increasingly seen as essential to operational resilience.
For the utility, visibility was only the beginning. The Unify platform allowed leadership to correlate individual and team behavior with security outcomes, transforming risk data into actionable intelligence. By automatically surfacing the top 10% of high-risk users and triggering targeted interventions in real time, Unify not only reduced overall human risk exposure by more than 90% but also provided a defensible way to demonstrate ROI on awareness programs — a longstanding challenge in cybersecurity culture initiatives.
A Broader Industry Shift Toward Human-Centric Defense
Living Security’s upcoming flagship event, HRMCon 2025, will showcase how leading organizations are operationalizing these same capabilities. This year’s virtual conference promises to unveil new advancements for managing both human and “agentic” risk — bridging the gap between human decision-making and AI-driven automation.
The case of this utility underscores a broader shift in cybersecurity philosophy: as organizations move beyond compliance-based awareness training, they are adopting Human Risk Management as a data discipline. By quantifying behavior and linking it directly to operational metrics, companies are turning cultural transformation into a science — and making human-centric defense measurable at scale.
About Living Security
Founded with the mission to humanize security awareness, Living Security has become the global leader in Human Risk Management (HRM). Its Unify platform integrates behavioral, identity, and threat data across the enterprise to deliver up to 5× greater visibility into human risk than traditional compliance programs. By fusing AI-driven analysis with human expertise, Unify identifies the small percentage of users responsible for the majority of risk and automates timely, personalized interventions.
Named a Global Leader in Human Risk Management by Forrester, and trusted by enterprises such as Unilever, Mastercard, Merck, and Abbott Laboratories, Living Security empowers organizations to move beyond awareness and into measurable action. As cyber threats evolve, the company continues to prove that visibility — not volume — is the new frontier of security resilience.