RIYADH, SA – 10/04/2026 – (SeaPRwire) – As telecom operators accelerate their transition toward AI-driven operations, Salam has taken a significant step in modernizing its service management capabilities by adopting GreySkies’ AIOps platform. The initiative marks a strategic move to enhance operational visibility, automate service assurance, and support the growing complexity of next-generation digital services.
The Saudi Arabia-based telecommunications and ICT provider has selected the GreySkies platform as the core technology behind its new AI-enabled Unified Service Assurance Management Center. The deployment is designed to deliver comprehensive, real-time insights across Salam’s network infrastructure, digital platforms, and service layers, enabling more proactive and efficient operational management.
With this implementation, Salam will gain end-to-end observability by integrating network performance metrics, infrastructure data, service KPIs, system logs, and customer experience indicators into a unified analytical framework. Powered by advanced AI models, the platform is capable of detecting anomalies in real time, correlating events across multiple domains, and automating root-cause analysis to accelerate issue resolution.
The new management center is expected to play a central role in improving service delivery across Salam’s diverse portfolio. The company continues to expand its footprint across multiple business segments, including Salam Mobile, which provides digital-first mobile services as a Mobile Virtual Network Operator. In the consumer market, Salam offers high-speed connectivity solutions such as Fiber-to-the-Home (FTTH) and 5G Fixed Wireless Access (FWA), while its enterprise and wholesale division delivers a broad range of services, including cloud computing, cybersecurity, managed services, satellite communications, and digital infrastructure solutions.
Through the deployment of GreySkies’ AIOps platform, Salam aims to achieve several key operational enhancements:
- Proactive detection and resolution of service issues before customer impact
- Increased operational efficiency through automation and AI-driven analytics
- Improved service quality across mobile, fixed, and enterprise offerings
- Scalable support for evolving network architectures and digital services
Company executives emphasized the strategic importance of the initiative. Salam’s technology leadership highlighted that strengthening operational intelligence is critical to maintaining high service standards as network demands continue to grow. Meanwhile, GreySkies noted that the deployment will enable a shift from reactive troubleshooting to predictive and autonomous operations, enhancing both reliability and customer satisfaction.
The GreySkies platform is designed to support complex, multi-domain environments and future-ready network architectures. By combining real-time analytics with predictive insights and automation, it enables service providers to streamline workflows, minimize downtime, and adapt more effectively to emerging technologies.
This collaboration reflects a broader industry trend toward AI-powered service assurance, where telecom operators are increasingly investing in intelligent platforms to optimize performance, reduce costs, and deliver consistent, high-quality user experiences.
About Salam
Salam is a leading telecommunications and ICT provider in Saudi Arabia, offering a wide range of connectivity and digital solutions across mobile, consumer, enterprise, and wholesale markets. The company focuses on enabling digital transformation through advanced technologies, robust infrastructure, and customer-centric services.
About GreySkies
GreySkies delivers advanced AIOps Service Assurance solutions to telecom operators and large enterprises. Its platform provides full-stack observability across networks, infrastructure, applications, and services, leveraging AI-driven analytics, anomaly detection, and automation to enhance reliability, optimize operations, and support next-generation IT and network environments.