HORSHAM, PA – 27/04/2026 – (SeaPRwire) – As delivery and logistics companies place increasing emphasis on customer experience as a competitive differentiator, the integration of intelligent support systems has become a strategic priority. In line with this shift, dlivrd Technologies has expanded its delivery technology ecosystem with the addition of Atlas, an AI-powered customer support platform, further strengthening its ability to deliver scalable and high-quality service solutions across its portfolio.
The inclusion of Atlas enhances dlivrd Technologies’ broader platform by introducing advanced customer engagement capabilities designed to operate seamlessly across delivery-focused brands. By combining automation with personalized service, Atlas enables organizations to manage customer interactions more efficiently while maintaining a high-touch experience typically associated with premium support models.
Atlas brings a unified approach to customer communications, consolidating multiple channels into a single system while leveraging artificial intelligence to automate responses and streamline workflows. This allows businesses to improve response times, increase resolution efficiency, and deliver more tailored interactions, ultimately supporting stronger customer retention and operational performance.
According to Jon O’Bryan, Chief Executive Officer of Atlas, joining dlivrd Technologies provides a scalable foundation for continued growth. He noted that the shared services structure and established go-to-market framework enable Atlas to expand its reach while continuing to innovate in AI-driven customer support.
The addition of Atlas also aligns with dlivrd Technologies’ strategy of building a cohesive, integrated platform where centralized capabilities—such as marketing, sales enablement, and operational infrastructure—support the rapid scaling of portfolio companies. This model allows individual brands to focus on their core offerings while benefiting from shared resources and technology.
Chris Heffernan, Chief Executive Officer of dlivrd Technologies, emphasized that customer experience is becoming an essential layer within modern delivery ecosystems. He indicated that the integration of Atlas strengthens the company’s ability to deliver consistent, high-quality support, which plays a critical role in differentiating service offerings in competitive last-mile and logistics environments.
By incorporating Atlas into its platform, dlivrd Technologies continues to advance its vision of a connected delivery technology ecosystem, where intelligent infrastructure and shared services drive efficiency, innovation, and long-term growth.
About Atlas
Atlas is an AI-powered customer support platform designed to help organizations deliver fast, accurate, and personalized service across multiple communication channels. Through a combination of automation, knowledge management, and omnichannel capabilities, Atlas enables businesses to improve response times, enhance resolution rates, and build stronger customer relationships.
About dlivrd Technologies
dlivrd Technologies is a portfolio of technology and service brands focused on delivery and last-mile logistics. Through a shared services model that includes go-to-market strategy, marketing, sales enablement, and operational support, the company enables its portfolio businesses to scale efficiently, accelerate innovation, and deliver enhanced value across the delivery ecosystem.